Very rude cashier at Thunder buffet. Coffee spilled on my husband at same. Chips bought at concession stand across from Tim Hortons was expired July, Pros: room was very adorable staff was very nice. We loved it here. Pros: We loved the beautiful hotel! We loved our room and the view. We were very comfortable. It was very convenient to have the restaurants in the hotel. This hotel was recommended to us and we have already recommended it to our friends.
Cons: The morning that we left, we called for a person to help us with our luggage.
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After waiting for an hour, we decided to just take our luggage down to the first floor. We carried everything! No one told us that we needed to check with the valet desk and they would bring our car.
After waiting outside and in front of the hotel, I told the valet that we need our car and we were leaving. He directed us to the valet desk inside. They should not assume that people know specificly the protocol. We thought that you present your card to the valet outside. We could have left an hour earlier.
Pros: The location and the Three Sisters staff was very friendly! Cons: The Steak House gentleman was rude! We did not have our cell phone with us, we left them in the room, and he told us if we did not have our phone that we could not wait for a table because that was the only way we could communicate!!!
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We asked to sit at the bar and wait and he said we still needed our phone for him to let us know when the table would be ready. I was shocked!!! What happened to walking over to the bar, which is in your restaurant, and letting people know their table is ready by actually talking to them? So we went back to the Three Sisters restaurant and our waiter, David, was very kind and personable! Cons: Broken curtains, broken shower, nothing complimentary in the room. Paid almost dollars for a room only nothing extra. And things were broken.
Pros: The bartenders near the check in were amazing. Pros: Location to Rapids Theatre; amenities; request to have multiple rooms close together was made. Pros: Very friendly staff!! Food at the cafe was delicious and the view from our room was absolutely incredible!! Pros: Very Vegas-like, and reasonable pricing.
Lots of food options as well. Pros: Room was very nice and clean.
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All of the staff were friendly. Cons: A little more staff on the floor when gambling for better access to drinks. Pros: Everyone was friendly, facilities were immaculate. Food was great! Pros: The room was very nice; beds comfortable; very clean; elevator security and location. However, the service at the buffet was terrific.
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Hotel staff was exceptional, room Pros: The staff was really friendly and courteous. The view was amazing. The food was good. Cons: No smoking rooms.
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Bed was a bit hard. Couch wasn't very comfortable. Water pressure in shower was weak. Excellent hotel , just wish Pros: They offer a free buffet if you signed up for their gambling social club. The views of the room is amazing. The room is spacious and tidy. Highly recommend. Cons: Not very well maintained.
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Our window shades where not operating the first night so we talked to the front desk. They said no worries we will have them fixed today. Offer available only to first-time players, once only. Limit one offer per person.
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